OUR TEAM
Underwood’s believes that every customer that comes into our store for a diamond, watch or jewelry has the right to be served by a trained and experienced professional associate. Because of this, Underwood’s has an extensive and thorough training program that encompasses gemological knowledge as well as customer service issues.
This formal program through the American Gem Society (AGS) and the Gemological Institute of America (GIA) allows our staff to stay on the cutting edge of new developments and trends as they are happening in our industry. Our training program is required of all associates whether they come to us with a background in the jewelry industry or no experience in our industry. After approximately 18 months in our training program our staff members are ready to take the AGS Way Test earning the professional title, Registered Jeweler, AGS. We also have three Certified Gemologists on our staff.
C. Clayton Bromberg
Certified Gemologist
American Gem Society, 1982
R. Michael Richards
Certified Gemologist
American Gem Society, 1991
Denise Richards
Certified Gemologist Appraiser
American Gem Society, 2015
John Rutkowski
Registered Jeweler
American Gem Society, 2009
Shelly Adkison
Registered Jeweler
American Gem Society, 2004
Anthony J. Lazar
Registered Jeweler
American Gem Society, 2004
Robert Carver
Registered Jeweler
American Gem Society, 2004
Leslie Burkhalter
Registered Jeweler
American Gem Society, 2009
Vicki Lynn Marra
Registered Jeweler
American Gem Society, 2004
Melissa Hirneise
Registered Jeweler
American Gem Society, 2007
Kelli Roberts Whitman
Registered Jeweler
American Gem Society, 2012
Roger Myint
Registered Jeweler
American Gem Society, 2011
Elizabeth Cassidy Berg
Registered Jeweler
American Gem Society, 2016
Sarah Merkling
Registered Jeweler
American Gem Society, 2014
Scott Granger
Registered Jeweler
American Gem Society, 2016
Matt Collins
Certified Sales Associate
American Gem Society, 2016
Mary Lou Jones
Registered Jeweler
American Gem Society, 2022
Christa Crapps
Registered Jeweler
American Gem Society, 2023
Mary Laurel Underwood
Certified Sales Associate
American Gem Society, 2021
Rebecca Mason
Certified Sales Associate
American Gem Society, 2022
Emily Murillo
Certified Sales Associate
American Gem Society, 2022
Lauren Marvin
Registered Jeweler
American Gem Society, 2024
Gretchen Anderson
Certified Sales Associate
American Gem Society, 2022
Stephen Coe
Certified Sales Associate
American Gem Society, 2022
Kelley Shiver
Certified Sales Associate
American Gem Society, 2022
Faten Gazaleh
Certified Sales Associate
American Gem Society, 2023
Greta Holmes
Registered Jeweler
American Gem Society, 2023