ONLINE SHIPPING POLICY
Online Flat Rate $5-$10 Shipping
Orders under $200: Flat Rate $5 Shipping via USPS: Please allow for the standard USPS shipping time (usually 2-5 business days from the purchase date). Orders will ship after they pass our quality check. You will receive an email with your tracking # and ship date.
Orders over $200: Fed-Ex Two Day $10. Note we do not ship over the weekend for insurance purposes (usually 2-5 business days from the purchase date). You will need to sign for your package. You will receive an email with your tracking # and ship date.
Pick up in Store: The item you purchased may not be in the location you requested. Please allow us 2 business days to transfer it to the correct store. You will receive an email when it’s ready.
Please note: We only ship your online order once it has passed through our thorough quality control. Jewelry and watches will be shipped in one to two business days, depending on the quality control schedule of the item(s).
For your protection, Underwood’s always:
- Requires that all deliveries be made to a physical business or home address
- Disallows delivery to PO Box addresses
- Underwood’s does not offer any shipping services outside of the United States
- We do not ship Fed-Ex over weekends due to our insurance policy. This means that the last day that an item can go out Fed-Ex 2nd Day Delivery is Wednesday.
- Insures every package shipped via Fed-Ex and USPS.
- Any credit card orders must be shipped to a valid address on file with the credit card company.